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Our Refund Policy
We do not give refunds. The only exception is if it was a mistake on our end and/or you received incorrect items. Only then will we refund you your money.
We do not do exchanges or returns on our 3D Mink Lashes or Silicon Mix Deep Conditioner due to health and safety reasons. All sales are final.
To exchange any hair extensions, all you need to do is email us to inform us that you want to exchange your UNUSED, UNOPENED, UNWORN, UNALTERED hair. All tags and packaging should be in its original state. We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored, or washed) in any way.
Exchanges must be within 4 days upon receiving the product. Once we receive your item(s) in the mail and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will exchange your items for you.
When doing an exchange it must be equal to or greater than original purchase. However, you will be required to pay the additional price if it costs more for the item(s) you want to exchange. Orders will not be shipped to you until the additional costs are paid.
We STRONGLY recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well.
All shipments to us are your responsibility and we will not pay for return or exchange shipping cost unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can be printed out and put on a box/bag to ship back to us.